Privacy Policy

Last updated: 15 June 2026

Nexalink24 ("we", "us", or "our") is a web hosting and digital services business registered in Eswatini. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information. By using our services or website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use our services:

• Contact information — your name, phone number, and email address when you sign up or contact us.
• Billing information — payment method details (Mobile Money number, bank details) used to process payments. We do not store full card numbers.
• Account information — your hosting account credentials, domain registrations, and service history.
• Website usage data — pages visited, time spent, and browser type, collected automatically via server logs.
• Communications — messages you send us via WhatsApp, email, or our contact form.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Setting up and managing your hosting account, domain, or website.
• Processing payments and sending invoices and renewal reminders.
• Responding to your support requests and queries.
• Sending service-related updates such as maintenance notices or policy changes.
• Improving our website and services based on usage patterns.
• Complying with legal obligations under Eswatini law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information in limited circumstances:

• Upstream hosting providers — our reseller infrastructure requires sharing basic account data with providers such as ResellerClub or Hostinger to deliver services.
• Domain registrars — ICANN regulations require that registrant contact details be submitted when registering a domain on your behalf.
• Payment processors — payment reference details are shared with Mobile Money or our bank as necessary to confirm transactions.
• Legal requirements — we may disclose information if required by Eswatini law, court order, or a competent regulatory authority.

4. Data Storage and Security

Your data is stored on our hosting infrastructure and protected with industry-standard security measures including SSL encryption, access controls, and regular backups. While we take reasonable precautions, no system is completely secure and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Billing and financial records are kept for a minimum of five years in line with Eswatini Revenue Authority (SRA) requirements. You may request deletion of your data at any time, subject to these legal retention obligations.

6. Your Rights

Under Eswatini's Data Protection Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data where it is no longer necessary.
• Object to how we process your data in certain circumstances.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@nexalink24.com.

7. Cookies

Our website may use basic session cookies to maintain functionality. We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings, though some parts of the site may not function correctly as a result.

8. Third-Party Links

Our website may contain links to third-party sites such as payment portals or social media. We are not responsible for the privacy practices of those sites and encourage you to read their own policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Nexalink24
Email: support@nexalink24.com
WhatsApp: +268 7695 0857
Eswatini (Swaziland)